Spa Etiquette + Cancelation Policy

Spa Etiquette

As a spa guest, please arrive between 30 minutes and 1 hour prior to your scheduled treatment time to best enjoy your “Total” spa experience.  The spa opens at 7:30am each business day.

Quiet Room/Cell Phone and Electronics Use Policy

In order to provide a relaxing and private experience for all spa guests, we ask that you refrain using mobile devices and/or electronic equipment in the Petal Relaxation Room and common areas.

To maintain tranquility in our spa, we ask that you speak in a low spa voice to prevent disturbing others. Our goal is to provide everyone with a relaxing and enjoyable spa experience. Thank you for being mindful of the spa setting.

Food and Beverages

Beverages are available to enjoy in the spa. Outside food is not available to be ordered or consumed in the spa areas.

Scheduling Policy

All services require a credit card to be placed on file to guarantee your appointment booking.  This includes services intended to be paid for with a gift card. Please note: For your security, we do not store your full credit card information.  Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge to your account.  You will need to have your credit card available upon check-out.

You will receive both a text and email when your appointment is booked.  There are also automated appointment reminders that are sent beginning 72 hours before your scheduled visit.  Please confirm your appointment so we may begin preparing for your visit. If you wish to cancel or reschedule, you can indicate by responding to the correspondence.  However, late notifications may be subject to the Cancellation Policy.

Your Spa appointment is reserved exclusively for you. Please arrive at the suggested time prior to the start of your service. Ensure that you leave enough time to get to your appointment, anticipating traffic and parking.  Unless scheduling allows differently, late arrivals will receive the remaining time available within the originally booked time frame. You will be charged for the service and time you booked.  Some services require the full appointment time.  Therefore, late arrivals with notice may need to be rescheduled and are possibly subject to the Cancellation Policy.  Late arrivals without notice may be subject to the No-Show Policy.

Effective Date: 9/1/2023

Cancellation & No-Show Policy

Should you need to cancel or reschedule your service, we require 24-hour advance notice.  Cancelling or rescheduling of your service within 24 hours of the appointment may be subject to abandonment fees as follows:

  • Aesthetic consultation with Physician Assistant – You will be charged a $75 abandonment fee if you cancel or reschedule your aesthetic consultation within 24 hours of the visit or you no-show your consultation.
  • Waxing or tinting service – You will be charged a $50 abandonment fee for canceling or rescheduling within 24 hours or failing to show for your visit.
  • All other aesthetic services – You will be charged a $75 abandonment fee for cancellation or rescheduling within 24 hours of your visit.If your scheduled service is less than $150, you will be charged the full price of your appointment if you fail to show for your appointment.  You will be charged the lesser of either a $150 abandonment fee or the entire cost of your scheduled service if you fail to attend your aesthetic service.

Effective Date: 9/1/2023